Help · Frequently asked
How can we help?
Will my order be discreet?
Always. Plain unmarked box. Bills as “NRT Wellness.” Sender shows as a generic mercantile.
How long does shipping take?
2-5 business days standard. Express options at checkout.
What's your return policy?
For hygiene reasons, intimate products are non-returnable once opened. Defective or wrong-item returns within 14 days — just contact us.
Are products body-safe?
Every entry is body-safe certified — medical-grade silicone, ABS, glass, or stainless. We don't carry anything we wouldn't use.
Still need help? Email us at sales@nnlgroup.co.